Returns policy

What is corianderjeans.com Returns policy?

corianderjeans.com’s 30 Day Returns Policy

“No Questions Asked Return Policy!”

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return you’re Order for a full refund of paid price.

We mean what we say! All you need to do is give us a call on XXXXXXX or drop an email at care@corianderjeans.com within a period of 30 days, from the date of order. However, you must understand that we can’t bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition.

1. Please note that “corianderjeans.com 30 Day Returns Policy” limited to jeans.

2. Refund/ replacement for goods/ merchandise are subject to inspection and checking by corianderjeans.com team.

3. Damages due to neglect, improper usage or application will not be covered under our Returns Policy.

4. Some special rules for promotional offers may override corianderjeans.com 30 Day Returns Policy.

How long will the return process take?

Once your return request has been placed with Customer Service and product is received by our warehouse, it usually takes about 7 days to initiate refund subject to product inspection. The receipt of the payment would depend on the mode of payment chosen by you.

How will I receive my Refund?

1. If the payment was made by Credit Card or Net-Banking, we can either issue corianderjeans Credits or reverse credit to the Credit Card or credit your Net-Banking account. Corianderjeans Credits can be utilized on a future purchase on the website.

2. If corianderjeans Credits were used to make a purchase, refund will only be issued as corianderjeans Credits. This can be utilized on a future purchase on the website.

Refund Method Refund Receipt Time (After Initiation)

corianderjeans Credits 1 business days
Bank Transfer/NEFT 1-2 business days
Debit Card 5-7 business days
Credit Card 5-7 business days

For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalized banks. Banks send sms to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 please check your bank account or credit card account.

How do I return a product?

You can return a product hassle free in a few simple steps. However, do give us a call and we can help you with the steps to follow in case of return
1) Place your item in its original packaging

2) Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice

3) Ship product to address mentioned below using reputed courier company.

Gurunanak creations
RZ 2818 Street 32
Tughalakabad Extension
Delhi 110019

Scanned copy of courier slip needs to be emailed to us within 10 days of opening the return request.
If we have received the product through courier, but we did not receive scanned copy of courier slip within 10 days of opening the return request, then we will reimburse a flat amount of Rs 100.

I was charged shipping charges for my order. If I return my order, will I get back my shipping charge along with the refund?
Shipping charge would not be included in the refund value of your order as this is a non-refundable charge.

If I return a product on my own do I get back the shipping charges?

Once you incur courier charges please email us the scanned copy of the receipt within 10 days of the return. We will refund your courier charges up to a maximum of Rs 160 per kg. If you are unable to send the scanned copy of the receipt within 10 days of the return request, we will refund you a flat Rs 100 against the courier charges.
Refunds for courier charges are always in the mode of corianderjeans Credits which can be redeemed on your future purchase.

I was supposed to receive my refund by now but I haven’t. What do I do?

We update our customers through emails at every step of the returns process so please check for the last update from us in your email. If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven’t received any update from us please write to us or give us a call.